Roku’s private listening feature allows you to listen to your TV’s audio through headphones connected to the Roku remote or mobile app, useful when you want to watch shows late at night without disturbing others. However, some users have reported issues with Roku private listening not working properly or cutting in and out.
We can simply set up the Roku private listening mode by connecting a headphone to the Bluetooth remote control or to the mobile phone installed with the Roku app. Once you connect properly, the sound is only available through the headphones. For users using the smartphone, tap the headphone icon on the app interface to enable it.
Then you can adjust the volume conveniently for you. Not disturbance for around the people. this feature becomes good especially if you enjoy gaming platforms like Twitch on your Roku.
The most common errors are
- No sound
- Sound keeps disconnecting
- The headphone icon missing from the app
- Out-of-sync issue
- Audio stuttering and pops
There are a few quick troubleshooting steps you can try to get private listening working again if it suddenly stops outputting audio to your headphones on your streaming device. You can try these simple tips before proceeding to some advanced level of fixing.
- check your Roku remote or mobile app volume, as well as the volume on your connected headphones, to make sure it hasn’t been muted or turned down too low.
- You should also try manually pairing your remote or reconnecting your mobile device through the Roku app to retry setting up the connection.
If still the problem persists, Keep reading.
Fix the Roku private listening mode not working issue
You can go through the following troubleshooting tips to get it fixed.
Connect the headphone before playing the content
If you enable the mode and then connect the headset with your Bluetooth remote control while playing the content, a syncing issue will happen. The best practice is that enable the private listening mode only after connecting the headphones.
Alternatively, check the speaker on the headphones is working properly.
Many users do not see the headphone icon on the remote app. In case you are using the mobile app, just update the app to the latest version and try to reconnect.
Change the channel and check
If the issue is with a particular channel or application, you can simply check this out by changing the streaming channel or application. If you start getting the sound after that, you can confirm that the issue exists with the particular channel.
Wait for some time to get it automatically fixed.
Change the audio mode
You can change the default auto mode to stereo mode and fix the issue. This method may or may not work, but you can try this.
To change the mode,
- Go to the settings section
- Then select the option Audio
- Now get the Audio Mode
- Change it to the Stereo mode
Remember that while you do this change, the content with the Stereo format will only play. You can revert back to the default Audio mode once the sound or volume works with the Roku private listening.
Change Streaming Audio Format
By default, your Roku streaming audio format is on Auto mode. Additionally, there are two other options such as Dolby and DTS. Change from Auto mode to Dolby format and check whether the issue is fixed or not.
You can adjust this setting on the Audio settings option.
If still the issue happens, then change the digital output format to the stereo mode under the Roku TV audio settings.
Check the battery on the remote
If your remote battery does not have sufficient charge on it to provide this audio feature, you may get the issue with the private listening. Replace with the batteries having enough charge can fix the issue.
Restart the entire system
We can perform a power recycling. Before that, just restart your Roku TV and see if the issue is fixed or not. If not, unplug all the cables from your Roku device such as power cable, HDMI, etc. For Roku smart TVs, unplug all the connections.
Remove the batteries from the remote control. Or update the application installed on your mobile phone.
After 1 or 2 minutes, make all the connections. Pair your remote to the Roku device. It’s super important if you are enabling private listening through the remote. Fortunately, the remote will automatically pair to the device.
Once all the connections are made, try playing your favorite content, and start listening to the volume privately.
Conclusion
If you’ve tried troubleshooting and adjusting the volume settings but are still unable to get private listening on your Roku device working properly, you may need to perform a factory reset or hardware restart. Resetting your Roku to its original settings can help clear out any software issues causing problems with audio connectivity between your streaming box, remote control, headphones, and mobile app.
Just be aware that performing a factory reset will remove any logged-in information and require you to re-enter your WiFi password, and Roku channel passwords, and re-add channel subscriptions.
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